Privacy Policy

PRIVACY POLICY

Effective Date: 26/09/2026
Website: https://nandanijewellers.in

1. WHO WE ARE

1.1. Nandani is the jewellery brand operated by Nandani Jewellers, trading as Nandani Jewellers.

1.2. Our business address is:
383, 4&5, 4th Main Rd, Kempamma Layout, Shantiniketan Layout, Hulimavu, Bengaluru, Karnataka 560076.

1.3. This Privacy Policy explains how we collect, use, store and share personal information received through our website, customer accounts, store transactions, enquiries, reservations and The Nandani Insider membership programme.

2. INFORMATION WE COLLECT

2.1. Depending on your interaction with Nandani, we may collect:
- Full name.
- Mobile number.
- Email address.
- Billing details.
- Customer or ERP code.
- Information provided through enquiries, appointments or customer support.

2.2. For purchases, reservations and memberships, we may maintain:
- Invoice and order numbers.
- Purchased jewellery details.
- Payment references and payment status.
- Reservation details.
- Membership tier and card number.
- Membership activation and expiry dates.
- Service, repair, return and complaint records.

2.3. Full name and mobile number are mandatory when creating a Nandani customer record. Other information is requested where relevant to the transaction or service.

2.4. Optional information, such as birthdays and anniversaries, does not need to be provided to make an ordinary purchase.

2.5. Our website may collect technical information, including:
- IP address.
- Browser and device information.
- Website access and security logs.
- Cookie-related information.

3. HOW WE RECEIVE INFORMATION

3.1. We receive information:
- Directly from you when you register, enquire, purchase or join a membership.
- Through your website activity and transactions.
- Through authorised imports of Nandani’s existing store and billing records.

3.2. Importing an existing store customer record does not automatically give another person access to that customer’s purchase history.

3.3. Linking a store customer record to a website account requires appropriate verification.

4. HOW WE USE INFORMATION

4.1. We use relevant information to:
- Process purchases and payments.
- Arrange store pickup.
- Manage reservations and appointments.
- Administer The Nandani Insider.
- Provide customer support and after-sales services.
- Maintain invoices, accounting and transaction records.
- Investigate complaints and resolve disputes.
- Protect against fraud, unauthorised access and misuse.
- Meet applicable legal requirements.

4.2. We use optional information only for relevant purposes communicated to you.

5. SERVICE COMMUNICATIONS AND MARKETING

5.1. We may contact you about:
- Orders and payments.
- Appointments and reservations.
- Store pickup.
- Membership activation, validity and renewal.
- Customer support and complaints.

5.2. Promotional communications are separate from service messages.

5.3. We will obtain any consent required for promotional communications and provide a way to opt out.

5.4. Declining promotional communications does not prevent you from making purchases or using an active membership.

5.5. Importing an existing customer list does not, by itself, establish that every customer has agreed to receive marketing.

6. SERVICE PROVIDERS AND DISCLOSURES

6.1. We may share information necessary for a relevant service with authorised personnel and providers supporting:
- Payment processing.
- Website hosting and maintenance.
- Billing and accounting.
- Customer communications.
- Security and fraud prevention.

6.2. These providers may include Razorpay, Hostinger, CARATIQ and WhatsApp services, where used.

6.3. We may disclose information where required by law or reasonably necessary to respond to lawful requests, investigate fraud or protect legal rights.

6.4. We do not sell customer personal information.

6.5. Any transfer of personal information outside India will be subject to applicable legal requirements and appropriate arrangements with the relevant provider.

7. PAYMENT INFORMATION

7.1. Online payments are processed through the payment provider presented at checkout.

7.2. Nandani receives transaction information needed to confirm and reconcile payments.

7.3. Do not send your card PIN, CVV, banking password or payment OTP to Nandani staff by phone, email or WhatsApp.

8. COOKIES AND SIMILAR TECHNOLOGIES

8.1. Essential cookies support functions such as:
- Sign-in.
- Shopping carts.
- Security.
- Saved preferences.

8.2. Where non-essential analytics or advertising technologies are enabled, we will explain their purposes and provide the choices required by applicable law.

8.3. We do not currently use non-essential analytics or advertising tracking tools.

8.4. Customers can manage applicable cookie choices through: Customers can manage their optional cookie preferences through the cookie banner and the “Cookie settings” link in our website footer. Customers may accept or reject non-essential cookies and change or withdraw their preferences at any time through these controls. Strictly necessary cookies are used to provide essential website functions and are not disabled through the optional-cookie settings.

9. MEMBERSHIP VERIFICATION

9.1. A membership-number lookup or card QR scan may display:
- Membership tier.
- Card status.
- Membership validity.

9.2. Public verification must not disclose:
- The holder’s name.
- Mobile number.
- Address.
- Purchase history.

9.3. Detailed customer and transaction information is restricted to appropriately authenticated customers and authorised staff.

10. INFORMATION SECURITY

10.1. We maintain reasonable administrative and technical safeguards appropriate to the information we handle.

10.2. Staff access is limited according to their responsibilities.

10.3. No website, storage system or transmission method can be guaranteed completely secure.

11. INFORMATION RETENTION

11.1. We retain information for the period reasonably necessary for its stated purpose, including:
- Accounting and taxation.
- Transaction support.
- Membership administration.
- Dispute resolution.
- Applicable legal recordkeeping requirements.

11.2. Information that is no longer required will be deleted or anonymised, subject to lawful retention obligations.

12. YOUR CHOICES AND REQUESTS

12.1. You may contact us to request:
- Access to information you provided.
- Correction of inaccurate information.
- Withdrawal of consent for optional processing.
- An end to promotional communications.
- Closure of your website account.
- Deletion of information we no longer need to retain.

12.2. We may verify your identity before acting on a request.

12.3. Account closure does not necessarily permit deletion of invoices or other records that must be retained by law.

13. CHILDREN

13.1. Our online purchasing, account and membership services are intended for adults aged 18 or above.

13.2. A parent or guardian should transact in their own name when purchasing jewellery for a child.

14. CONTACT AND COMPLAINTS

14.1. For privacy requests, contact:

Privacy Email: query.nandani@gmail.com
Contact Number: +91 84317 87827
Business Address: 383, 4&5, 4th Main Rd, Kempamma Layout, Shantiniketan Layout, Hulimavu, Bengaluru, Karnataka 560076.

14.2. Grievance Officer:

Name: Khimresh Parihar
Designation: Owner
Email: salesatnandanijewellers@gmail.com
Phone: +91 84317 87827

14.3. We will acknowledge complaints within 48 hours and address them within one month of receipt.

15. CHANGES TO THIS POLICY

15.1. We may update this policy as our services or legal obligations change.

15.2. The effective date identifies the applicable version.

15.3. Material changes will be communicated where required.