Returns & Reservations

RETURNS AND RESERVATION POLICY

Effective Date: 26/09/2026
Website: https://nandanijewellers.in

1. SCOPE

1.1. This policy covers purchases and reservations made through Nandani’s website.

1.2. Additional written terms agreed for a particular in-store transaction may also apply, without reducing rights available under law.

2. DEFECTIVE, INCORRECT OR MISDESCRIBED ITEMS

2.1. Contact Nandani promptly if an item:
- Is defective.
- Was damaged when supplied.
- Is materially different from its agreed description.
- Has an apparent purity or authenticity discrepancy.
- Has a billing discrepancy.

2.2. We will investigate and provide the remedy required by the circumstances and applicable law.

2.3. A repair, replacement or alternative item will not be imposed instead of a refund where the customer is legally entitled to a refund.

2.4. Restrictions on change-of-mind returns do not override statutory rights.

3. CHANGE-OF-MIND RETURNS AND EXCHANGES

3.1. Nandani’s voluntary change-of-mind policy is: Full-Value Return & Exchange: The product may be returned or exchanged at its full purchase value within 3 days from the date of purchase, subject to the applicable terms and conditions.

3.2. Applicable period: After the 3-Day Period: The 3-day period is the final window for a full-value return or exchange. After this period, making charges, additional charges, and applicable taxes will not be refundable. Any eligible refund will be calculated solely based on the prevailing metal value on the date of return.

3.3. Eligible items: All products purchased from Nandani Jewellers are eligible for return or exchange, subject to the applicable return and exchange terms. Damaged Products: Products that are damaged, altered, tampered with, or not returned in their original condition are not eligible for a refund or exchange.

3.4. Required condition:

To be eligible for a return or exchange, the product must be unused, undamaged, unaltered, and in its original condition. The original purchase invoice must be presented, and the product should be returned with all original packaging, certificates, tags, and accessories provided at the time of purchase.
Products showing signs of damage, alteration, modification, excessive wear, tampering, or missing components may not be eligible for return or exchange. All returned products will be subject to a quality inspection by Nandani Jewellers before the return or exchange is approved.

3.5. Where a voluntary return or exchange is available, its conditions will be explained before purchase.

3.6. Voluntary-return conditions do not automatically invalidate a genuine defect, purity or other statutory claim.

4. CUSTOMISED AND ALTERED JEWELLERY

4.1. Where engraving, resizing, customisation or other alteration is offered, restrictions on voluntary cancellation or change-of-mind returns will be explained and agreed before work begins.

4.2. Customisation does not remove remedies for:
- Defective workmanship.
- Incorrect specifications.
- Other legally actionable problems.

5. HOW TO RAISE A REQUEST

5.1. Contact:

Email: query.nandani@gmail.com
Phone: +91 84317 87827

5.2. Provide:
- Your order or invoice reference.
- Your name and contact number.
- A description of the issue.
- Photographs, where useful.

5.3. We may arrange an in-store inspection and, where reasonably necessary, appropriate testing.

5.4. We will explain the inspection process and any proposed charge before proceeding.

5.5. An invoice or other reasonable proof of purchase will help identify the transaction.

5.6. Do not send jewellery by courier unless Nandani has agreed to a secure return arrangement in writing.

6. RESERVE AT STORE

6.1. A reservation requests that a specified jewellery piece be held for a store visit.

6.2. A reservation becomes effective only when Nandani confirms it.

6.3. The following terms will be disclosed before the customer commits:

Reservation Payment:

A reservation may require an advance payment or deposit, as communicated at the time of booking. The amount paid will be adjusted against the final purchase value if the purchase is completed.

Reservation Hold Period:

The selected product will be reserved for the customer for the agreed hold period communicated at the time of reservation. If the purchase is not completed within this period, Nandani Jewellers may release the product for sale to other customers.

Price Treatment:

A reservation does not lock the metal rate or final product price unless expressly confirmed in writing by Nandani Jewellers. The final price will be calculated using the applicable metal rate and other charges prevailing at the time of final billing.

Customer Cancellation:

If an order is cancelled by the customer before it has been dispatched, the amount paid will be refunded to the original mode of payment, subject to any applicable and previously disclosed cancellation charges. Once an order has been dispatched or delivered, cancellation will no longer be available, and the request will be handled in accordance with Nandani Jewellers’ Return & Exchange Policy.

Expiry or Missed Visit:
If the customer does not visit the store or complete the purchase within the agreed reservation period, the reserved item may be released and made available for sale to other customers. Any advance or deposit paid will be refunded to the original mode of payment, subject to any applicable and previously disclosed non-refundable charges or terms.

6.4. The confirmation will identify:
- The reserved piece.
- Payment received.
- Reservation expiry time.
- Applicable price treatment.

6.5. Any deposit applied towards a completed purchase will be deducted from the amount payable.

6.6. A reservation is not a gold investment.

6.7. A reservation does not guarantee stock availability beyond the agreed hold period.

7. RESERVATION CANCELLATIONS AND EXPIRY

7.1. Contact us before the reservation expires to cancel it or request an extension.

7.2. Extensions require confirmation from Nandani.

7.3. After the hold period, the item may be released in accordance with the disclosed terms.

7.4. A missed visit does not automatically authorise Nandani to retain money unless a lawful, clearly disclosed rule permits that outcome.

7.5. If Nandani cannot honour a confirmed reservation, the customer may:
- Accept an agreed alternative; or
- Receive a refund of the relevant reservation payment.

7.6. Any cancellation charge will comply with applicable law and be disclosed before the reservation is confirmed.

8. REFUND PROCESSING

8.1. Once a refund is approved, Nandani will initiate it within [APPROVED NUMBER] business days, or sooner where required by law.

8.2. Online refunds will ordinarily return through the original payment method.

8.3. Customers will not be required to accept store credit instead of a legally due refund without their agreement.

8.4. After initiation, additional processing time may be required by the payment provider or bank.

8.5. We will provide available refund references and assist with tracking delayed refunds.

8.6. For returns accepted because of a defect or misdescription, deductions will not be applied in a way that defeats the customer’s legal entitlement.

9. EXCHANGE AND BUYBACK

9.1. Returns, exchanges and buybacks are different transactions.

9.2. No guaranteed buyback percentage is promised unless Nandani has expressly agreed it in writing.

9.3. Any buyback or exchange valuation, applicable rate and proposed deduction will be explained before the customer agrees.

10. MEMBERSHIP-RELATED ADJUSTMENTS

10.1. Where a purchase is refunded, its associated recorded membership savings may be reversed.

10.2. Refunding a jewellery purchase does not automatically cancel the membership itself.

10.3. Membership-fee refunds are governed by The Nandani Insider Membership Terms.

11. CONTACT AND COMPLAINTS

Returns and Reservations Email: query.nandani@gmail.com

Contact Number: +91 84317 87827

Store Address: 383, 4&5, 4th Main Rd, Kempamma Layout, Shantiniketan Layout, Hulimavu, Bengaluru, Karnataka 560076.

Grievance Officer: Khimresh Parihar - Owner.

Grievance Email: salesatnandanijewellers@gmail.com

Grievance Phone: +91 84317 87827.